The Ash Cloud
This page will give our customers all the information they need relating to the ash cloud from Iceland.
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Updated: 23 May 2011 - 11:26
We are currently monitoring the recent eruption and ash cloud eminating from the Grimsvotn volcano in Iceland. For clients currently in Iceland, please contact the office to re-route and re-organise your itinerary. Further information will be provided to customers leaving in the next two weeks to travel to Iceland. Please get in touch by calling 0845 5195 242. Our partners in Iceland have provided the following information:
A volcanic eruption has started in Grimsvotn volcano, located underneath Vatnajokull glacier in southeast Iceland. Grimsvotn is the most active volcano in Iceland and has erupted five times since 1983, last in the year 2004. None of these eruptions threatened lives or inhabited areas and most are classified as minor eruptions. Typical eruptions at Grímsvötn last from two to fourteen days.
The Icelandic civil protection authorities have the situation fully under control. Nobody is in danger and no areas have been evacuated. Ash has reached ground on an area at the south and southeast coast of Iceland and as a precaution, the Ring road (Route 1) has been closed at Vik village (in South Iceland) and through Skeidararsandur route.
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Updated: 20 May 2010 - 09:51
There are currently no reported disruptions. Please be assured that all our customers will be provided with the utmost assistance in the event that ash causes disruption to your flights and holiday. We will provide support in dealing with the airline, finding alternative travel arrangements and seeking accommodation for additional nights needed where the airline is unable to do so. Our emergency number is +44 (0) 77 39 39 39 37.
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Information for our customers
It looks likely that the ash cloud eminating from Eyjafjallajokull may cause issues for air travellers for the near future. That's not to say that there are no options for us! In fact, we encourage many of our customers to travel by land if at all possible. In either case, at the time of booking, we'll look at all the options together in deciding how best to travel to your destination.
Note that we do not book the transport for you but instead offer an advice service from which you'll be able to travel the way you prefer at the price that's right for you. As part of our service, we now offer a Eyjafjallajokull update looking at near future travel and we keep you updated as your holiday approaches if you have chosen to travel by air.
In the event that you are unable to return home immediately because of the ash cloud, we will cover the costs of staying additional nights in the destination. By travelling with a package operator, you are helping to minimise the risk of being stranded abroad.
If you're at all uncertain about what it means for your holiday and how we'll help in the case of problems whilst abroad, please get in touch by telephoning 0845 5195 242 or email yourstory@magneticnorth.travel.
