Magnetic North Travel Ltd
These booking conditions form a contract between you and Magnetic North Travel Ltd. So we ask that you read through them carefully.
Magnetic North Travel Ltd (the 'Company', "us", "our" and "we") accepts bookings subject to the conditions below. These conditions apply only to tour arrangements booked by the client with the Company and which the Company agrees to make or provide as part of their contract with the client. All references to "tour", "booking", "contract" or "arrangements" in these booking conditions mean such tour arrangements unless clearly stated otherwise.
1. Your contract with Magnetic North Travel Ltd
The contract is between the Company and the client ("the client" and "you" in these conditions), being any person travelling or intending to travel on a tour operated by the Company including any person who is substituted after booking. We agree that this contract, and any other claim or dispute arising from or related to this contract, will be governed by English law and the courts of England and Wales shall have exclusive jurisdiction over any claim arising out of it. No promise of a discount or refund will be binding on us unless we confirm this in writing.
2. Making a booking
To make and confirm your booking, the Company must receive payment of the minimum deposit of 30% of the total tour price, per person (or full payment if booking within 60 days of the start of the tour). The applicable deposit will be confirmed when booking. We will confirm in writing acceptance of your booking. Our contract comes into existence on the date shown on that email or letter. The booking conditions are binding when your booking is confirmed in writing to you or your travel agent.
Payment of the deposit will form acceptance by you of these booking conditions. We will send you an invoice for the remainder of the cost, which you must pay not later than 60 days before departure. If you do not pay the balance by the due date your booking will be cancelled and you will forfeit your deposit.
All clients will be deemed to have agreed to the following four conditions:
i. They and all persons named on the booking have read and accepted our booking conditions.
ii. They or anyone else named on the booking does not suffer from any pre-existing medical condition or disability which may prevent them from actively participating in the tour. Please contact us if any person suffers from a condition which may prevent them from actively participating in the tour at the time of booking or before departure.
iii. They and all persons named on the booking understand and accept the risks involved in adventure and outdoor travel.
iv. The person making the booking confirms that he/she is at least 18 years of age and has full authority to enter into a contract on the basis of these conditions on behalf of all persons named on the booking and confirms that all such persons are fully aware of and accept these conditions.
If you book via our website at www.magneticnorth.travel, we will communicate with you by email. It is your responsibility to regularly check your emails for correspondence from us. We may also contact you by telephone and/or post.
3. Your tour with Magnetic North Travel Ltd
Magnetic North Travel Ltd sometimes operates trips in remote regions. Occasionally standards of accommodation, transport and other facilities may be lower than you are normally used to. We ask that when you book and travel with us you take this into consideration. Our trips require a certain amount of flexibility to allow for changes in weather conditions and other aspects of the itinerary. All itineraries are subject to change at late or no notice, due to circumstances beyond our control. By agreeing to these Booking Conditions, you agree to Magnetic North Travel making any changes it reasonably deems necessary.
All our trips, particularly those involving outdoor activity will expose you to the possibility of injury, psychological trauma, loss or damage to property, inconvenience and discomfort. By agreeing to these Booking Conditions, you agree to assume all risks associated with the trip to the maximum extent permitted by law.
We are able to provide some basic advice to clients with regard to passports and visa requirements. However you should also contact the appropriate Embassy, Consulate or British Foreign Office for the exact requirements for your chosen tour and date of travel. It is your responsibility to make sure that you have the correct passport and visas to gain access to any country/region included in the travel arrangements which you purchase from us. If you fail to do this, we have no liability to you for any cost, loss or damage which you suffer, nor will we be able to refund you the cost of any unused portion of your travel arrangements.
4. Changing your booking
We will charge an administration fee of £15 per booking plus any additional costs or charges incurred by us or by any of our suppliers if a confirmed booking is changed or transferred to a different departure date or tour, up to 60 days prior to departure. These changes are subject to availability.
If a client is unable to travel, in circumstances which the Company considers to be reasonable, the booking or that client's place on the booking may be transferred to another person (introduced by you). However, the original tour arrangements must stay unchanged. If we are able to transfer the booking, an administration charge of £40 will be made per person to cover our administration costs.
5. Cancelling your booking
If clients wish to cancel their booking, cancellation charges will be payable. Notification of cancellation must be made in writing to Magnetic North Travel by letter or email. The date when written confirmation of cancellation is received by Magnetic North Travel will determine the charges applicable as follows:
|Number of days before departure||Charge applicable|
|56 days and more before the tour start date||Retention of deposit|
|55 - 42 days before the tour start date||Loss of 30% of total booking cost|
|41 - 28 days before the tour start date||Loss of 60% of total booking cost|
|27 - 14 days before the tour start date||Loss of 90% of total booking cost|
|Less than 14 days before the tour start date||Loss of 100% of total booking cost|
Depending on your reason for cancellation, you may be able to recover these charges under your insurance policy. All claims must be made directly with the insurance company.
We are unable to make any refunds if you leave a trip for any reason after the trip has begun.
6. Travel insurance
Travel insurance is mandatory for all clients whilst on a tour organised by Magnetic North Travel. Clients together with their personal property including their baggage are at all times solely their own risk. Clients are responsible for arranging their own travel insurance.
7. Cancellation or change by Magnetic North Travel
We reserve the right to cancel your booking or change any of the facilities, services or prices described in our brochures, marketing materials or website. We will endeavour to inform you of any changes that we know about at the time of booking.
Where possible, any changes we have made will be contained in the Trip Notes that are sent to you with your Final Confirmation. It is your responsibility to read the up-to-date Trip Notes that we send to you with the Final Confirmation. If you make a booking less than 56 days before departure you must ensure you are fully aware of the contents of the Trip Notes. The information and conditions in the Trip Notes will be considered to be part of the contract with us.
Occasionally we will have to make changes to your tour, sometimes at short notice. Most of these will be minor changes. Changes may occur because of Force Majeure, poor road conditions, weather, availability of tickets, vehicle breakdowns, changes in transport schedules, or other circumstances that are beyond our control. Magnetic North Travel does not accept any responsibility for loss of enjoyment, delays or compensation resulting from changes due to Force Majeure or any reasons beyond our control. Group sizes may also vary. If a major change becomes necessary, we will advise you of the change as soon as possible. In this case, you will have the option of either accepting the change, or accepting a replacement tour from us of equivalent or closely similar standard and price, or cancelling your tour, in which case we will refund you in full. In all cases, except where a major change arises from circumstances amounting to force majeure or consolidation, we will pay you compensation as appropriate.
Compensation will not be payable if we are obliged to cancel, or in any way change your tour for reasons of consolidation due to minimum numbers not being attained or force majeure. Operation of all tours is dependent on a minimum number of persons booking places on the tour. If that number is not attained, we reserve the right to cancel the tour.
In no circumstances will we cancel your tour less than four weeks before the scheduled departure date except for reasons of consolidation, force majeure or failure on your part to pay the final balance. We recommend that you make no travel arrangements to your point of departure, make any connecting travel that is non-refundable or non-changeable or incurs penalties or incur any costs in respect of visas or vaccinations until such time as your travel itinerary has been confirmed. If you make such arrangements which you are then unable to use due to a change in your itinerary we shall not be liable to you for the cost of those arrangements. If we are obliged to cancel your tour after departure we will, wherever possible, make suitable alternative travel arrangements. If we are unable to make such alternative arrangements, or you reject these for good reason then we will return you to your point of departure and refund you for any unused services, if appropriate.
If you have any complaint about your trip, you must make it known at the earliest opportunity to the leader and/or Magnetic North Travel local representative, who will normally be able to take appropriate action. If at the end of the trip you feel your complaint has not been properly dealt with you must notify us in writing within 35 days of the end of your trip.
9. Force Majeure
'Force Majeure' means (without restriction) any event which Magnetic North Travel could not, even with all due care, foresee or avoid. Force Majeure covers events such as, but not limited to, war or threat of war, riot, civil strife, terrorist activity, industrial dispute, disease, industrial or nuclear disaster, adverse weather conditions, fire and all similar events beyond our control. In the case of Force Majeure Magnetic North Travel will not accept liability, and reserves the right to change and cancel trips.
10. Our responsibility for your tour
Magnetic North Travel is responsible to you for the proper performance of our obligations under the contract whether those obligations are provided directly by us, or by third-party service providers engaged by us and acting within the proper course of their employment and we will provide these services with reasonable skill and care.
We are liable to you for any damage caused to you by our failure to perform the contract or by our improper performance of the contract, unless that failure is
a. attributable to you;
b. attributable to a third party unconnected with the provision of services to you;
c. due to unusual and unforeseeable circumstances beyond our control that could not have been avoided even if all due care had been taken;
d. due to an event which even with all due care we could not foresee or forestall.
Magnetic North Travel will not accept responsibility or liability for any passenger who contravenes any law or regulation of any country visited.
Any independent arrangements that you make that are not part of the holiday are entirely at your own risk.
Should you or any member of your party by misadventure suffer illness, injury or death during the period of your holiday from an activity which does not form part of the arrangements made by us or an excursion purchased through us, we shall at our absolute discretion give you every assistance including advice and guidance.
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